Refund policy
1. All Sales Policy
All sales are considered final unless items are defective, damaged, or incorrect upon delivery.
2. Eligibility for Returns
Returns are accepted only under the following conditions:
- Item is defective or damaged upon arrival
- Incorrect item was received
- Return request is made within 7–10 days of delivery
- Item is unworn, unused, and in original condition
A valid proof of purchase (receipt or order confirmation) is required.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Custom or personalized items
- Made-to-order products
- Clearance or sale items
- Items that have been worn, washed, or altered
4. Refund Process
If your return is approved:
- Refunds will be issued to the original payment method
- Please allow 5–10 business days for processing after the item is received and inspected
- Original shipping fees are non-refundable
5. Exchanges
Exchanges are only offered for items that are defective or incorrect. Requests must be made within the return window.
6. Return Shipping
- Customers are responsible for return shipping costs unless the error was on our end
- We recommend using a trackable shipping service, as we are not responsible for lost returns
7. Contact Information
To request a return or exchange, please contact:
Custom D9 Apparel By Pirani
📧 Piraniamazon@gmail.com
📞 816-272-4000
🌐 www.pirani9.com
Mailing Address:
Pirani Enterprises
16524 Bluejacket St.
Overland Park, KS 66221
United States